Frequently Asked Questions (FAQ)
Welcome to GenovaLift’s FAQ section! Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at contact@genovalift.com.
1. Orders & Payments
Q: What payment methods do you accept?
💳 We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.
Q: Can I modify or cancel my order after placing it?
🚫 Once an order is placed, it cannot be canceled or modified if it has already been processed. Please contact us ASAP at contact@genovalift.com to check if your order is still eligible for changes.
Q: Do you offer bulk discounts?
📦 Yes! If you’re looking to purchase in bulk, please email us at contact@genovalift.com, and we’ll provide a custom quote.
2. Shipping & Delivery
Q: Where do you ship?
📍 We currently ship to the USA & Canada only. Unfortunately, we do not offer international shipping at this time.
Q: How long does shipping take?
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | FREE | 8-12 business days |
| Express Shipping | $130.00 | 3-5 business days |
📌 Processing Time: Orders are processed within 1-3 business days before shipping.
Q: How can I track my order?
📦 Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Q: My order is delayed—what should I do?
⏳ Shipping delays can happen due to weather, high order volumes, or customs clearance (for Canadian orders). If your package hasn’t arrived within the estimated timeframe, please contact us at contact@genovalift.com for assistance.
3. Returns & Exchanges
Q: What is your return policy?
✅ We accept returns within 30 days of delivery, as long as:
- The item is unused, in its original packaging, and includes all accessories.
- The item is not on our non-returnable list (see below).
🚫 Non-returnable items: Personal fitness accessories (gloves, bands), digital products, and clearance items.
Q: How do I start a return?
1️⃣ Contact us at contact@genovalift.com with your order number and reason for return.
2️⃣ Ship the item to our return address (provided upon request).
3️⃣ Get your refund/exchange after the item is inspected.
📌 Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: When will I receive my refund?
💰 Approved refunds are processed to the original payment method within 5-7 business days after we receive the returned item.
4. Products & Warranty
Q: Are your products durable for heavy lifting?
💪 Yes! Our lifting and fitness gear is engineered for durability and tested for high-performance training.
Q: Do your products come with a warranty?
🛠️ Yes! Many of our products come with a limited warranty against defects. Please check the product page or contact us for details.
Q: How do I know which product is right for me?
📏 If you need help choosing the right lifting gear, feel free to email us at contact@genovalift.com, and our support team will guide you.
5. Account & Support
Q: Do I need an account to place an order?
👤 No, you can checkout as a guest. However, creating an account allows you to track your orders, save shipping details, and receive exclusive discounts.
Q: How do I contact customer support?
📩 Email us anytime at contact@genovalift.com, and we’ll respond within 24-48 hours.
Still Have Questions?
If you didn’t find what you’re looking for, please reach out to our support team at:
📩 Email: contact@genovalift.com
📍 Address: 435 Gitts Run Rd, Hanover, PA 17331, USA